Payment, delivery and refunds

Most safety publications (booklets, guides, CD-ROMs, DVDs, posters and training packs) are free of charge. However there is a charge for hardcopy forms (costs vary) through the online store.

Most orders within Australia will attract a delivery fee of $15.00 regardless of the number of products-per-order.

However, some orders for large quantities of product will incur a higher charge, which will be calculated at a pre-agreed rate.

Please note: Due to the high cost of shipping heavy printed material internationally, freight charges will apply and will be calculated based on weight.

Visa, Mastercard and EFTPOS are accepted through the online store. 

If you would prefer to place your order and pay via an alternative method email casa@pmg.com.au

Refund and returns

Should you receive an incorrect or faulty product, please immediately contact the delivery agent - Print Media Group - who will arrange either a goods exchange or refund.  All claims for goods will not be accepted for return or refund later than 30 days after customer receipt of the goods.

Contact details for Print Media Group:
Fiona Yang
Phone: 03 9560 6776
Email: casa@pmg.com.au

Refunds within this policy will be processed within 5 working days of the receipt of the returned goods. In order to aid the return process, please return the goods by regular mail with the original shipping package.

CASA will not refund goods if you change your mind about the purchase of the product.

Note: Your order cannot be cancelled once the order has been shipped.

If your product is lost during shipment, we will send you a replacement once the maximum delivery time (5 working days for website orders / 7 working days for manual orders within Australia) has expired, depending on product availability. All replacements for lost / damaged products will be shipped at our cost.