Payment, delivery and refunds
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Payment and delivery
Most safety publications (booklets, guides, CD-ROMs, DVDs, posters and training packs) are free of charge. However there is a charge for hardcopy forms (costs vary) through the online store.
Most orders within Australia will attract a delivery fee of $15.00 regardless of the number of products-per-order.
However, some orders for large quantities of product will incur a higher charge, which will be calculated at a pre-agreed rate.
Please note: Due to the high cost of shipping heavy printed material internationally, freight charges will apply and will be calculated based on weight.
Visa, Mastercard and EFTPOS are accepted through the online store.
If you prefer to place an order manually, please complete the manual order form and forward by email as indicated to BRN Benchmark.
Refund and returns
Should you receive an incorrect or faulty product, please immediately contact the delivery agent - BRN Benchmark - who will arrange either a goods exchange or refund. All claims for goods will not be accepted for return or refund later than 30 days after customer receipt of the goods.
Contact details for BRN Benchmark:
Phone: 03 9560 6776
Refunds within this policy will be processed within 5 working days of the receipt of the returned goods. In order to aid the return process, please return the goods by regular mail with the original shipping package.
CASA will not refund goods if you change your mind about the purchase of the product.
Note: Your order cannot be cancelled once the order has been shipped.
If your product is lost during shipment, we will send you a replacement once the maximum delivery time (5 working days for website orders / 7 working days for manual orders within Australia) has expired, depending on product availability. All replacements for lost / damaged products will be shipped at our cost.