What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA) requires you to provide 2 or more verification factors to access your CASA online store account.

CASA has introduced multi-factor authentication across all our online services to better protect client information and to meet the Australian Government's Essential Eight cyber security requirements. Read more about multi-factor authentication on the Cyber website.

How the login process has changed

1. Sign in using your normal process of entering your login (email address) and password.

2. You will be asked to enter a security code. This code will have been sent to your registered email address.

3. Check your email and copy the security code.

4. Enter the emailed security code on the online store page.

My security code hasn't been emailed to me

It could take up to 5 minutes for the email to land in your inbox. Check your junk, spam, and promotions folders to see if it has been diverted into those folders.

If you still haven't received your verification code after 5 minutes, ask the system to send you a new code using the 'Resend OTP' link under the 'verify' button.

Use a new security code each time you login

Each security code is time-sensitive, so you will be sent a different code each time you sign in. Always use the most recent code. If your code expires before you can enter it into the system, you will need to ask the system to send a new code.

I have been locked out of my account

The system will temporarily lock you out of your account after 3 unsuccessful attempts to login. If this happens, you will need to wait for a few minutes before trying again.

Running into issues?

Please get in contact with the details below, or send us a message.

Contact us

Print Media Group (PMG)

All enquiries about ordering, delivery, payment, and account troubleshooting should be directed to:

Contact: Rob Harrison
Phone: 03 9560 6776
Email: rob@brnbenchmark.com.au
Address: 25 Rocco Drive, Scoresby VIC 3179

Fraser and Jenkinson Pty Ltd T/A Print Media Group (ABN 21 004 110 070) are a contracted services provider of the Civil Aviation Safety Authority.

Communications Branch (CASA)

For enquiries about safety promotion publications content please contact:

Email: safetypromotion@casa.gov.au
Phone: 131 757
Postal Address: GPO Box 2005, Canberra, ACT, 2601