Accessibility statement

We are committed to making our website accessible and continue to explore different ways to make it easy for you to get information. The information we provide can be used by people regardless of disability, location or available technology.

Some of the ways we make information accessible includes:

  • using plain language wherever possible and ensuring reading levels are right for the audience
  • making the website usable on various browsers
  • making the website available on web, mobile and other devices
  • ensuring compatibility with screen readers.
Accessibility compliance

Our website is designed to meet the Australian Government standard. We also aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 level AA. Meeting these guidelines improves accessibility and your experience. The Web Content Accessibility Guidelines (WCAG) standard tells us how we can make our web content accessible for people who:

  • have disabilities
  • live in remote locations
  • use different technology.

Under the Disability Discrimination Act 1992, Commonwealth departments and agencies must make sure that people with disabilities can access online information and services.

Using our website

This website uses a responsive design that automatically adjusts to fit the size and type of device in use. For example:

  • smartphone
  • tablet
  • desktop.

PDF and other document formats

Non-HTML documents on this website are available in PDF, Word and Excel formats.

You need Adobe Acrobat Reader software on your computer or device to view PDFs. You can free download free on the Adobe website. The Accessibility Resource Centre at Adobe provides a user guide to assist users of screen readers to read the content of PDF documents.

Where documents do not meet the WCAG 2.1 requirements, we will provide another format.

To improve the user experience, including accessibility of our information, we underwent a website rebuild throughout 2021.

As a result, you’ll see a whole range of improvements:

  • a new look
  • easier navigation
  • new ways to find information
  • improved search and filters
  • content that’s quicker and easier to read
  • mobile friendly.

Compatible browsers

Information on this website is best accessed from the latest browser technology. The website uses govCMS, which is built using Drupal core.

Reporting accessibility issues

If you have any trouble accessing content on our website, you can let us know through our online form.